FAQ

Your most frequently asked questions. Answered.


Which Browsers is Gener8 available on?

Gener8 is available to use on Firefox and Chrome now. Safari is planned to launch very soon.

Can I use Gener8 on different computers?

Yes. Make sure login to your account though!

Can I use Gener8 on my phone or tablet?

We’re working hard to bring Gener8 to your mobile and tablet. For the time being you can use Gener8 on any desktop device (laptop / computer, etc).

How do I use Gener8?

First you need to install it onto your browser. You can install Gener8 directly from our website (scroll up). Once installed you can enter your preferences and you will Gener8 money every time you see an advert.

What are Gener8 Tokens?

Every time you see an advert you receive Gener8 tokens. Tokens are a representation of money and they have monetary value. Tokens will collect in your account until you decide to exchange them into pounds.

How do I earn tokens?

You earn tokens every time you see an advert. You also earn tokens for inviting friends.

How can I earn tokens quicker?

Complete your preferences to earn tokens at a faster rate. You’re also given extra tokens for each friend you invite.

How much are my tokens worth?

Tokens are a representation of money. Once we set our exchange rate, you will be able to go to the “wallet” within your account and click on “Exchange tokens to Pounds” in order to see how much money you have gener8ed.

Why do my tokens sometimes increase or decrease?

Your number of tokens is validated offline and updated every ~ 3hrs. This is why there may be a little jump every now and again. If you logout in this time the number will reset to the last known count – but rest assured, all ads seen will be counted and the number in the extension will update accordingly.

When can I cash out or donate to charity?

Once we have set the token exchange rate we will enable you to cash out or donate to charity. This is a simple process that you can do from your “wallet” within your account. Here are the steps on our roadmap, we hope that you join us on the movement.

What does Gener8 do with the preferences that I enter?

Advertisers pay more to show you adverts that you are interested in. We use your preferences to match the ads you see with the ones that we think you will be most interested in.

Who owns my data?

You do. You own your data at all times. Gener8 is only acting to match your interests with the ads that you see. When you delete your account we delete your data.

Why has my account been frozen?

If we’ve frozen your account it’s because we have detected suspicious activity. One of our team will be in touch with you soon.

Is the 'A Year On Us' raffle still running?

‘A Year On Us’ has been exchanged for the Gener8 Marketplace, which enables users to exchange tokens for an amazing variety of charity donations and physical/digital products.

How can I get invited to the Gener8 Marketplace?

The more people you invite to join the movement, the greater your chances are at gaining access to the marketplace. Get sharing!

How do I know if I’ve been invited to the Gener8 Marketplace?

One of the team will contact you directly with instructions.

Why is the Gener8 Marketplace limited to a certain number of people?

The first 250 people have been invited, we will be inviting more of you as we grow. Right now the marketplace is exclusive to UK users, but this will be expanding.

How do I purchase a product in the Gener8 Marketplace?

Select the item you would like to purchase and click the ‘BUY’ button. Make sure you have enough tokens in your wallet. Any delivery information will be asked of you at the checkout stage.

How will I receive any products I purchase?

Physical products will be sent to your door. For digital products you will receive a code at the checkout stage.

How many products can I purchase?

You can purchase one product every 7 days!

What happens if all products are sold out?

Products will be re-stocked regularly so hold tight until the next release. 

What happens to my token level once I’ve purchased a product?

The tokens will be reduced by the price of the product you purchased.

Can I request items and charities to donate to?

Definitely, we’d love to hear your suggestions of products you’d like and charities you want to donate to.

How can I get my charity or product in the Gener8 Marketplace?

Please contact [email protected] and one of the team will get back to you.

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